Welcome to ConnectSG Support
Find answers quickly or connect with our team.
Find answers quickly or connect with our team.
ConnectSG was founded with a clear mission: to demystify the complex landscape of mobile telecommunications in Singapore. We understand that choosing the right mobile plan, especially for newcomers, expats, digital nomads, and frequent international travelers, can be overwhelming. With numerous operators, plan structures, data allowances, and roaming options, finding the perfect fit requires careful consideration. Our platform acts as a trusted, unbiased guide, empowering you to compare options based on your specific needs and usage patterns. We continuously collect and analyze data on network speeds, plan costs, international bundles, and customer service reviews to provide the most up-to-date and relevant comparisons available.
We are committed to transparency, accuracy, and ease of use. Our comparison tools are designed to be intuitive, allowing you to filter and sort plans quickly to identify those that offer the best value for your money. Beyond just comparison, we strive to be a comprehensive resource. This support hub is a testament to that commitment, offering detailed information to help you understand mobile technology, navigate our platform, and resolve any issues you might encounter. Our goal is to save you time, money, and frustration by putting the power of informed choice firmly in your hands. Whether you're looking for the fastest data speed for work, the most cost-effective roaming for your next trip, or simply a reliable plan for daily use in Singapore, ConnectSG is here to help you connect with confidence. We are a local team dedicated to serving the diverse community that makes Singapore vibrant. Trust ConnectSG to be your reliable partner in navigating Singapore's mobile world.
Address: 12 Marina View, Asia Square Tower 2, Singapore 018961
Phone: +65 6904 5678
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM SGT
Find quick answers to common questions about using the ConnectSG platform, comparing mobile plans, and understanding telecom terms in Singapore.
Comparing mobile plans on ConnectSG is designed to be straightforward and efficient. Start by visiting our main mobile plan comparison page. You'll find a comprehensive list of plans available from various operators in Singapore. To narrow down your options, utilize the powerful filters on the sidebar or at the top of the page. You can filter by key criteria such as data speed preferences (e.g., 4G, 5G), international roaming inclusions, contract duration (no contract, 12 months, 24 months), price range, and specific included benefits like talk time or SMS. Our platform allows you to select multiple filters simultaneously. Once your filters are applied, the list will dynamically update, showing only the plans that match your criteria. You can then click on individual plans for a detailed breakdown of features, terms, and hidden costs. Use the side-by-side comparison feature to directly evaluate multiple plans simultaneously, highlighting the differences in data, price, and features. Our ranking algorithm can also be adjusted based on whether you prioritize cost, data allowance, speed, or roaming, helping you find the plan that aligns best with your priorities.
Absolutely! ConnectSG is completely free for all users. We believe that everyone should have access to transparent and easy-to-understand information about mobile plans without any cost. Our revenue comes from referral partnerships with mobile operators. When you choose a plan and sign up through a link on our site, we may receive a small commission. This allows us to keep our comparison services free for you, the user, ensuring that our primary focus remains on providing accurate and helpful information to facilitate your decision-making process. There are no hidden fees or subscription costs associated with using our mobile plan comparison tools or accessing our support resources.
We prioritize providing you with the most current information possible. Data regarding mobile plan specifics, including prices, data allowances, talk time, SMS bundles, and contract terms, is rigorously updated on a weekly basis. Our team monitors operator websites, announcements, and promotional offers to capture any changes. Additionally, our network speed data, derived from aggregated user reports and independent testing, is updated regularly to reflect the real-world performance across Singapore. While major promotions or plan changes might appear more frequently, our weekly update cycle ensures that the core information you rely on for comparisons is fresh and accurate, allowing you to make decisions based on the latest available offers and network conditions.
ConnectSG understands the critical importance of reliable and affordable international roaming, especially for expats, digital nomads, and frequent travelers based in Singapore. Our platform provides detailed information on a wide array of roaming options offered by Singaporean mobile operators. This includes pay-as-you-go rates, daily or weekly roaming passes, monthly international data bundles, and specific packages tailored for popular destinations. We cover roaming availability and costs for major travel hubs and common expatriate origins and destinations globally. You can filter plans specifically for their roaming features, understand the included countries, data limits while abroad, and any limitations or special conditions. Our goal is to help you avoid bill shock and stay connected seamlessly when you're outside of Singapore, whether for business or leisure.
Switching mobile providers in Singapore is generally a smooth process, especially with Mobile Number Portability (MNP), which allows you to keep your existing phone number. Once you've found a suitable plan on ConnectSG, you typically initiate the switch directly with the *new* provider you've chosen. They will guide you through their application process. This usually involves providing identification (like your NRIC or FIN) and details about your current plan. The new provider will handle the porting of your number from your old provider. Ensure your current contract with the old provider has ended or that you understand any early termination fees if you are still under contract. For SIM-only plans, the process is often quicker. If you encounter any issues during the switching process after using ConnectSG, you can reach out to our support team for guidance, but the porting itself is managed directly between the operators involved.
While our primary focus is on helping you find and compare plans, we understand that understanding your current mobile bill can sometimes be confusing, especially with various charges and usages listed. While we cannot directly access or interpret your personal billing statements from your operator due to privacy reasons, we can offer general guidance on common billing terms and elements you might see. Our resources section (see below) contains articles that explain typical mobile plan charges, data usage calculations, roaming fees, and other potential costs. If you have a specific billing query related to a plan you found through ConnectSG or a general question about how certain services are billed, our support team can provide insights. However, for detailed explanations or disputes regarding your specific bill, you must contact your mobile service provider directly, as they are the only entity with access to your account and billing history.
Explore our collection of in-depth guides, articles, and tools designed to help you navigate the mobile landscape in Singapore and make the most of your ConnectSG experience.
Dive deep into how mobile data speeds are measured and what terms like Mbps and Gbps really mean for your daily usage. Learn about the factors that influence speed, how network congestion affects performance, and the difference between theoretical speeds and real-world experience. Our guide explains how ConnectSG collects and presents speed data and helps you determine what speed is truly necessary for your needs, whether it's streaming, gaming, or general browsing. Make an informed decision based on reliable speed insights.
Read Guide →
Traveling abroad from Singapore? This comprehensive guide walks you through the complexities of international roaming. Understand the various options available, from activating standard roaming to purchasing specific travel passes. Learn how to avoid unexpected charges, manage data consumption while traveling, and troubleshoot common roaming issues. We provide tips on checking coverage in your destination country and comparing the costs of roaming versus using local SIM cards or eSIMs. Stay connected affordably and efficiently on your next international trip.
Read Guide →
Finding a cheap plan is one thing, but finding the plan that offers the *best value* for your specific usage is another. This article delves into ConnectSG's methodology for evaluating the overall value of a mobile plan. We look beyond just the monthly cost, considering factors like data per dollar, included talk time, SMS, contract length flexibility, and network performance. Learn how to assess if a seemingly expensive plan might offer better value in the long run based on your needs, or if a budget plan truly meets your requirements without hidden compromises. Optimize your mobile spending effectively.
Read Guide →Read what satisfied expats, digital nomads, and travelers say about using ConnectSG and the support they received.
"ConnectSG was an absolute lifesaver when I relocated to Singapore. Navigating the different mobile operators and plans felt impossible until I found their site. The comparison tool was incredibly clear and easy to use, helping me zero in on a plan that perfectly suited my needs as an expat. When I had a follow-up question about my billing cycle after signing up, their support team responded quickly and provided exactly the information I needed. Excellent service all around!"
- Emily R., Expat
"My work as a digital nomad means I'm constantly reliant on solid data speeds and seamless international roaming. ConnectSG's comparison feature is invaluable for ensuring I pick a plan that meets these non-negotiable requirements. The breakdown of roaming options per country is particularly helpful. I recently contacted support regarding a detail about a specific roaming pass, and they were knowledgeable, professional, and resolved my query promptly. Highly recommended for anyone who travels frequently!"
- Liam C., Digital Nomad
"As a student, finding an affordable mobile plan with enough data is key. ConnectSG made comparing all the options in Singapore incredibly simple. I appreciated being able to filter by price and data allowance easily. Their FAQ section was also very useful when I had a basic question about SIM registration. It's a fantastic resource for navigating the local mobile market!"
- Wei Lin, Student
"I've been using ConnectSG for years to periodically check if I'm still on the best plan. Their updates on network speeds and new promotions are always accurate. I once used their contact form for a suggestion on adding a specific comparison filter, and I received a thoughtful response acknowledging my feedback. It's great to see a company that listens to its users and provides reliable support."
- David J., Long-Term Resident
"Traveling to multiple countries for business means I need flexible and cost-effective roaming. ConnectSG's guide on international roaming was a game-changer, helping me understand my options beyond what my provider initially offered. I also utilized their support via email with a specific question about data usage billing abroad, and the response was prompt and very informative. Fantastic resource for frequent flyers!"
- Anita S., Business Traveler
Can't find the answer you need in our FAQ or resources? Send us a message directly or reach out via phone or email. Our support team is here to help you navigate the ConnectSG platform or assist with general queries about mobile plans.
Have a question that needs a quick answer? Reach out to us using the details below:
Phone: +65 6904 5678
Email: " class="text-blue-600 hover:underline">support@
Address: 12 Marina View, Asia Square Tower 2, Singapore 018961
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM SGT
This privacy policy describes how information is handled in connection with our online platform. This service provides a ranking of mobile operators based on various factors like data speed, international roaming capabilities, and overall value. The service is designed to be useful for individuals requiring international mobility, such as expats, digital nomads, and frequent travelers.
Information Collection
When you use our site, we may collect certain information automatically. This includes information about your device, your IP address, browser type, operating system, referring URLs, information on actions taken on our site, and dates and times of visits. We collect this usage data to understand how our service is used, improve user experience, and for security purposes.
We do not typically collect personal data such as your name, email address, or phone number unless you voluntarily provide it, for example, if you choose to submit feedback or make an inquiry. However, based on the nature of our service focused on providing comparisons, collection of direct personal identifiers like name and email is not a primary function.
Use of Information
We use the information we collect to:
- Operate, maintain, and provide the core features of our service.
- Analyze how users interact with our site to improve performance, content, and user experience.
- Develop new features and services.
- Ensure the security and integrity of our platform.
- Respond to your inquiries or feedback, if you have provided it.
Legal Basis for Processing
Our legal basis for collecting and using the information described above will depend on the information concerned and the specific context in which we collect it. Primarily, we rely on:
- Our legitimate interests in operating our service, understanding how it is used, improving it, and ensuring its security, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms.
- Compliance with a legal obligation.
- Your consent, where applicable and required by law.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as hosting providers, analytics services, or security providers. These parties are provided with access only to the information necessary to perform their specific tasks and are required to protect the information consistent with this policy.
We may also disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
We may share aggregated or anonymized data that does not directly identify you with third parties for analytical, research, or other purposes.
Data Security
We implement reasonable technical and organizational measures designed to protect the information we collect from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.
Data Retention
We retain the information we collect for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Once information is no longer needed, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:
- The right to access the personal data we hold about you.
- The right to request rectification of inaccurate or incomplete data.
- The right to request erasure of your personal data under certain conditions.
- The right to request restriction of processing your personal data.
- The right to object to the processing of your personal data.
- The right to data portability (receiving your data in a structured, commonly used format).
- The right to withdraw consent at any time, where we process your data based on consent.
To exercise any of these rights, please submit a written request to us at the physical address provided below. We will respond to your request in accordance with applicable law.
International Data Transfers
As an online service, information collected may be processed or stored in countries other than Singapore or your country of residence. Where we transfer information to countries outside Singapore or the European Economic Area, we will take steps to ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws, such as relying on standard contractual clauses approved by relevant authorities.
Third-Party Websites
Our service may contain links to other websites not operated by us, such as the websites of the mobile operators we rank. This privacy policy does not apply to the practices of those third parties. We are not responsible for the content or privacy practices of any third-party sites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service features. When we make changes, we will revise the date at the top of the policy. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, you may contact us in writing at the following address:
12 Marina View
Asia Square Tower 2
Singapore
018961
Singapore
Welcome to ConnectSG. By accessing and using our platform and its associated support services, you signify your understanding and agreement to comply with and be bound by the following terms and conditions of use. These terms govern your relationship with ConnectSG regarding the use of our website, mobile plan comparison tools, resource articles, and support channels. We provide a service to help you compare mobile plans in Singapore based on publicly available information and data we collect and analyze. While we strive for accuracy, we do not guarantee the completeness or correctness of all information and are not responsible for any decisions made based solely on the information provided on our site. The actual terms and conditions of any mobile plan are subject to the specific agreement you enter into with the respective mobile operator.
Your use of the site is for personal, non-commercial purposes only. You agree not to use the site for any unlawful activities or in a way that could damage, disable, overburden, or impair the site. Content on ConnectSG, including text, graphics, logos, and software, is the property of ConnectSG or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or transmit any content without our express written permission. We reserve the right to modify or discontinue the service (or any part thereof) with or without notice at any time. We are not liable for any loss or damage arising from your use of the site or inability to use it. By continuing to use the ConnectSG platform, you acknowledge that you have read, understood, and agreed to be bound by the full Terms of Service.
Please note: The content above is a summary. For the legally binding terms, please visit the dedicated Terms of Service page.