Welcome to ConnectSG Support

Comparing mobile plans on ConnectSG is designed to be straightforward and efficient. Start by visiting our main mobile plan comparison page. You'll find a comprehensive list of plans available from various operators in Singapore. To narrow down your options, utilize the powerful filters on the sidebar or at the top of the page. You can filter by key criteria such as data speed preferences (e.g., 4G, 5G), international roaming inclusions, contract duration (no contract, 12 months, 24 months), price range, and specific included benefits like talk time or SMS. Our platform allows you to select multiple filters simultaneously. Once your filters are applied, the list will dynamically update, showing only the plans that match your criteria. You can then click on individual plans for a detailed breakdown of features, terms, and hidden costs. Use the side-by-side comparison feature to directly evaluate multiple plans simultaneously, highlighting the differences in data, price, and features. Our ranking algorithm can also be adjusted based on whether you prioritize cost, data allowance, speed, or roaming, helping you find the plan that aligns best with your priorities.

Absolutely! ConnectSG is completely free for all users. We believe that everyone should have access to transparent and easy-to-understand information about mobile plans without any cost. Our revenue comes from referral partnerships with mobile operators. When you choose a plan and sign up through a link on our site, we may receive a small commission. This allows us to keep our comparison services free for you, the user, ensuring that our primary focus remains on providing accurate and helpful information to facilitate your decision-making process. There are no hidden fees or subscription costs associated with using our mobile plan comparison tools or accessing our support resources.

We prioritize providing you with the most current information possible. Data regarding mobile plan specifics, including prices, data allowances, talk time, SMS bundles, and contract terms, is rigorously updated on a weekly basis. Our team monitors operator websites, announcements, and promotional offers to capture any changes. Additionally, our network speed data, derived from aggregated user reports and independent testing, is updated regularly to reflect the real-world performance across Singapore. While major promotions or plan changes might appear more frequently, our weekly update cycle ensures that the core information you rely on for comparisons is fresh and accurate, allowing you to make decisions based on the latest available offers and network conditions.

ConnectSG understands the critical importance of reliable and affordable international roaming, especially for expats, digital nomads, and frequent travelers based in Singapore. Our platform provides detailed information on a wide array of roaming options offered by Singaporean mobile operators. This includes pay-as-you-go rates, daily or weekly roaming passes, monthly international data bundles, and specific packages tailored for popular destinations. We cover roaming availability and costs for major travel hubs and common expatriate origins and destinations globally. You can filter plans specifically for their roaming features, understand the included countries, data limits while abroad, and any limitations or special conditions. Our goal is to help you avoid bill shock and stay connected seamlessly when you're outside of Singapore, whether for business or leisure.

Switching mobile providers in Singapore is generally a smooth process, especially with Mobile Number Portability (MNP), which allows you to keep your existing phone number. Once you've found a suitable plan on ConnectSG, you typically initiate the switch directly with the *new* provider you've chosen. They will guide you through their application process. This usually involves providing identification (like your NRIC or FIN) and details about your current plan. The new provider will handle the porting of your number from your old provider. Ensure your current contract with the old provider has ended or that you understand any early termination fees if you are still under contract. For SIM-only plans, the process is often quicker. If you encounter any issues during the switching process after using ConnectSG, you can reach out to our support team for guidance, but the porting itself is managed directly between the operators involved.

While our primary focus is on helping you find and compare plans, we understand that understanding your current mobile bill can sometimes be confusing, especially with various charges and usages listed. While we cannot directly access or interpret your personal billing statements from your operator due to privacy reasons, we can offer general guidance on common billing terms and elements you might see. Our resources section (see below) contains articles that explain typical mobile plan charges, data usage calculations, roaming fees, and other potential costs. If you have a specific billing query related to a plan you found through ConnectSG or a general question about how certain services are billed, our support team can provide insights. However, for detailed explanations or disputes regarding your specific bill, you must contact your mobile service provider directly, as they are the only entity with access to your account and billing history.